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Right to Urban Habitat and Clean Environment(Community Toilet Complexes)
(Swaach Delhi Swasth Samudaya)

Striving to achieve Millennium Development Goals

Goal 4: Reduce Child Mortality
Goal 6: Combat HIV/AIDS, Malaria and other diseases,
Goal 7: Ensure Environmental Sustainability,
Goal 8: Develop a Global Partnership for Development

Open defecation is practiced in India not by choice or habit, but because of lack of access to toilets. The situation of urban sanitation in India is still poor.

The National Urban Sanitation Policy launched in November, 2008 by the Ministry of Urban Development, had identified 100% sanitation as a goal during the 11th Five Year Plan so that all urban dwellers have access to safe and hygienic sanitation facilities. The vision of the policy has a special focus on hygienic and affordable sanitation facilities for the urban poor and women.

INDCARE Trust, by taking up the cause is not only working towards an healthy environment for a dignified living but is also contributing towards the Millennium Development Goals (MDG) related to clean and hygienically maintained urban sanitation facilities that directly contribute to reducing child mortality, combating diseases and ensuring environmental sustainability

1. Operation and Maintenance of Community Toilet Complexes in Four Zones of Delhi through Public-Private Partnership

INDCARE Trust, in collaboration with, Karma, a private construction company, brought in their expertise from both the voluntary and the corporate sector to pilot a model, initiated by the governmental agency, the Municipal Corporation of Delhi. This made the project both socially beneficial as well as commercially viable, thus giving it sustainability and potential to meet the objective of providing quality services to the underprivileged.

Since November 2008, INDCARE & KARMA have been managing the operation and maintenance of 439 MCD community toilet complexes (CTC). These CTCs fall in four districts of Delhi, namely Karol Bagh Zone, West Zone, Najafgarh Zone, and South Zone, representing JJ colonies in West Delhi, congested slum areas and markets in Karol Bagh to industrial areas in Mayapuri and new resettlement areas in Najafgarh. It is estimated that between 30% to 40% of Delhi's population live below the poverty line in these areas and therefore constitute the extremely poor and vulnerable sections of society.

Our Vision
  • To provide quality sanitation services to the poor.
  • To provide the underprivileged with a clean environment.
  • To work for better living conditions and a sense of dignity, especially for women.
  • Endorse the Millennium Development Goals.
  • Contributes in reducing child mortality, combating diseases, and ensuring environmental sustainability.

2. Innovations for the future- “Making Community Toilet Complexes work – a step towards Open Defecation free Delhi”

In collaboration with GTZ-ASEM under the Indo-German bilateral development cooperation, INDCARE has taken another step forward for making Delhi Open Defecation free. Under this program we intend to develop an efficient business model for community based sanitation. In partnership with GTZ-ASEM, INDCARE will explore options of integrating environmentally sound technologies such as renewable energy, water harvesting, decentralized sanitation treatment technologies and work for their financial sustainability

In collaboration with GTZ-ASEM under the Indo-German bilateral development cooperation, INDCARE has taken another step forward for making Delhi Open Defecation free. Under this program we intend to develop an efficient business model for community based sanitation. In partnership with GTZ-ASEM, INDCARE will explore options of integrating environmentally sound technologies such as renewable energy, water harvesting, decentralized sanitation treatment technologies and work for their financial sustainability.

The objective of the project is to enable INDCARE Trust to develop an efficient business model to operate and maintain CTCs under their jurisdiction. This model will be resource efficient and financially self sustaining. Once developed, this business model can be used for operating and maintaining other CTCs in Delhi and later by other states in India. It is expected to contribute to the larger goal of making Indian cities Open Defecation Free – an objective set under National Urban Sanitation Policy. This project is designed to be implemented over a period of one year and in partnership with INDCARE Trust. To achieve this objective, GTZ-ASEM intends to extend support to INDCARE Trust that includes:

  1. Development of a Management Tool Kit by carrying out systematic studies of the selected 40 CTCs. This Management Tool Kit will primarily include a Data Management System and an Operational Manual, including work descriptions for managing CTCs.
  2. Explore options to optimise on resources leading to cost effectiveness of the operation andmanagement of CTCs. A select number of CTCs, at least two, will be adopted on pilot basis to demonstrate these technologies.
  3. Explore options for enhancement of financial sustainability. This is proposed to be achieved  by professionalising the management and by optimising on resources such as water and electricity.
  4. INDCARE Trust will document their interventions as a process and exchange the lessons learnt with other agencies, engaged in similar activities, for the expansion of the project on a large scale.
  5. Capacity enhancement of INDCARE Trust functionaries will be conducted on a regular basis, during the course of the project.

The above project is a fall out of two studies conducted by INDCARE for GTZ. These studies were as follows:

 A Baseline Study:
A baseline study was conducted on 80 CTCs which were chosen from the 439 CTCs under the operation and maintenance of INDCARE Trust. These CTCs were selected with a due consideration that there were 20 CTCs, each chosen from the Four different Zones ( Karol Bagh, West Delhi, South Delhi and Nazafgarh). 15 of these CTCs chosen were located in or nearby a settlement area. And 5 CTCs were chosen from commercial areas. A questionnaire was formulated and data was collected from all CTCs, which was further analyzed and a due report on the study was submitted.

Participatory, Learning & Action Exercise(PLA):

A Concept note on PLA exercise was developed and shared with the representatives of GTZ for their approval. Site selection was done where out of 439 CTCs, INDCARE Trust identified four settlements for conducting the PLA exercise. The location for exercise had been identified on the basis of following:-

  • One representation from each zone would be maintained and managed by INDCARE Trust. 
  • Locations of the settlements should consist of at least 250 -300 households.
  • No. of users to be between 800 – 1200 per day.
  • CTC to have minimum of 20 seats.

INDCARE Trust believes to work on a rights based approach towards all, and especially the vulnerable. Thus it has tried to make special efforts for individuals with disabilities. It believes that it is only through empowerment as well as providing them with the necessary infrastructure and access, that they will be strengthened and integrated into the mainstream society. INDCARE is endeavoring to achieve this by:

  • Modifying attitudes through advocacy and counseling.
  • Upgrading Community Toilet Complexes in the slum areas by building special ramps for easy accessibility to the differentially abled.
  • Providing user friendly toilets for the differentially abled, pregnant women and children.
  • Ensuring employment for the differentially abled by employing the physically challenged in the CTC’s.

Case Study: SYLVIE is a 45 years old differentially abled woman who lives in Vikas Nagar resettlement colony and has 3 daughter and 2 Sons. She knew the skill of preparing Ayurvedic Medicines but how she could use it was a big challenge in front of her as she had no legs. INDCARE promoted her skills and empowered her by transforming the housewife into a woman entrepreneur as per her needs. She took the first loan of Rs.5000 in the year of June 2001 from her group to start her own business of manufacturing Ayurvedic Medicines. She started business successfully and repaid the Loan amount and her savings increased. In Mar ’03, for business expansion, she applied for another loan. Seeing the success of her business, INDCARE sanctioned her Rs.10,000 for the same. Now she is able to devote her energy towards her Ayurvedic medicine shop and looks after the family as well as pays for children’s education.

  The fastest way to change society is to mobilize the women of the world. -- Charles Malik, former President of the United Nations General Assembly 

Striving to achieve Millennium Development Goal 4: Reduce child mortality,
Goal 6: Combat HIV/AIDS, malaria and other diseases,
Goal 7: Ensure environmental sustainability,
Goal 8: Develop a Global Partnership for Development
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